Shipping Policy

Thank you for shopping with Olives & Lemon. We carefully process, quality-check, and ship every order to ensure it reaches you safely.

Order Processing

  • Orders are processed and quality-checked within 2–4 business days of confirmation.
  • An order-confirmation email/SMS is sent immediately on placing your order, followed by a dispatch notification once it ships.
  • Orders may occasionally be shipped in multiple parts, so that part of your order can reach you faster; each shipment is tracked separately.

Delivery Timelines

  • Domestic delivery typically takes 5–10 business days from dispatch, depending on your pin code.
  • Delivery may occasionally be delayed due to logistics constraints, location-based limitations, or high order volumes and operational challenges. We will keep you updated by email/SMS if this happens.
  • A tracking link is shared by email and SMS the moment your order is dispatched, and is also available on the Track Order page on our website.

Payment & Shipping Charges

  • Olives & Lemon accepts prepaid orders only. Cash on Delivery (COD) is not available.
  • A delivery charge of ₹99 applies on orders of ₹2,499 and below; orders above ₹2,499 receive free standard delivery.
  • Delivery charges are non-refundable, including on orders that are later returned, except where the return is due to a damaged, defective, or incorrect item.

International Orders

  • We currently ship within India only. We do, however, accept payment via most major international credit cards for customers ordering to an Indian address.

Non-Delivery & Undeliverable Shipments

  • If you're unavailable to receive your order, our courier partner will notify you and make a further delivery attempt before returning the package to our fulfilment centre.
  • For prepaid orders that are returned to us as undeliverable, we will issue store credit for the order value — see our Refund Policy for details.

Order Tracking & Delays

  • If your order shows 'delivered' but you have not received it, please write to us within 24 hours so we can investigate with our courier partner — we're unable to raise a claim after this window.
  • O&L is not liable for delivery delays caused by our shipping partners or events beyond our control, but we will proactively keep you updated and escalate on your behalf.

Address & Order Changes

  • Address, size, or item changes can be accommodated only before the order is packed — please write to us within 4 hours of placing the order.
  • Orders can be cancelled free of charge any time before dispatch. Once dispatched, please refer to our Return, Cancellation & Exchange Policy.