Frequently Asked Questions

We process and quality-check every order within 2–4 business days. You'll receive an order confirmation via Email/SMS followed by shipping confirmation once dispatched.

Domestic delivery usually takes 5–10 business days, depending on your PIN code. Delays may occur due to logistics constraints, remote locations, high order volumes or operational challenges.

Delivery charges of ₹99 apply to orders worth ₹2499 and below. Shipping charges are non-refundable for such orders.

No, COD is currently unavailable.

Once your order is dispatched, you'll receive a tracking link via Email and SMS. You can also check your order status anytime from the Track Order page. Orders may sometimes ship in multiple packages for faster delivery.

Please contact us within 24 hours of the delivery status so we can investigate with our courier partner.

Yes, if requested within 4 hours of placing the order and before packing begins.

We currently ship only within India. However, we accept most international credit cards.

Our courier partner will attempt delivery again. If unsuccessful, the package will return to our fulfillment center. Prepaid orders will receive refund credits in the customer's website account for future purchases.

Orders may be cancelled free of charge before dispatch. After shipment, cancellations are not possible.

Return or exchange requests must be raised within 7 days of delivery.

Items must be unused, unworn, unwashed, with original tags, labels and packaging intact, without perfume, deodorant or detergent smell.

Sale items, non-returnable products, festive collections and products purchased using store credit or gift cards are excluded (gift card/store credit purchases are exchange only).

One complimentary size exchange is available per item, subject to stock availability. If unavailable, store credit valid for 12 months will be issued.

Go to: My Account → Orders → Select Product → Return. Fill in the reason and product details. Pickup confirmation will be sent via Email and SMS.

Change-of-mind returns are arranged by us, but return shipping (maximum ₹150) will be deducted from store credit. Damaged, defective or incorrect items qualify for free return shipping.

Contact us within 48 hours with photos or an unboxing video. We'll arrange a replacement whenever possible or issue full store credit including shipping charges.

Eligible returns are refunded as Store Credit. Orders cancelled before dispatch are refunded to the original payment method within 7–10 business days.

Within 2–3 business days after your returned item passes quality inspection.

Apply the unique redemption code during checkout. Any unused balance remains available for future purchases.

Yes. Store Credit remains valid for 12 months from the date of issue.

Shipping charges are non-refundable except when the return is due to a damaged, defective or incorrect item.

Refunds are issued as Store Credit only.