— Orders can be cancelled free of charge any time before dispatch. As nothing has been fulfilled at this stage, the amount is refunded to your original payment method (see Section 3.4 for timeline).
— Once an order has been dispatched, it cannot be cancelled or recalled in transit. Please refer to the return process below once the order is delivered.

— Return or exchange requests must be raised within 7 days of the delivery date.
— If your order arrives in more than one shipment, each item's 7-day window is counted from its own delivery date.

To be eligible, an item must be:
— Unused, unworn, and unwashed, with no odour of perfume, deodorant, or detergent.— In its original condition, with all brand tags, labels, and packaging intact.
— Free of any alteration, including tailoring changes made after delivery.

— Items explicitly marked 'Sale' or 'Non-Returnable' on the product page (this will apply to limited festive-edit pieces, such as the October Sequin Top capsule).
— Items purchased using store credit or a gift card are eligible for exchange only, not a further store credit or refund.

— We offer one free size exchange per item, subject to availability in your requested size.— If unavailable, we will offer store credit valid for 12 months in place of the exchange.

— Sign in to My Account → Orders → select the product → Return, to raise a return or exchange request directly.
— Once your request is submitted, a reverse pickup will be arranged from the address provided, and you'll receive a confirmation by SMS and email.
— You're also welcome to write to us at hello@olivesandlemon.com with your order number, the item(s), and your reason if you'd prefer support over email.
— The returned item is quality-checked on arrival at our facility (2–3 business days), and the exchange or store credit is issued once it passes inspection.

— Please inspect your order on arrival. If you've received a damaged, defective, or incorrect item, email us within 48 hours of delivery with clear photos or an unboxing video.
— Verified cases are resolved with a free replacement wherever possible; where a replacement isn't available, we will issue store credit for the full order value, including shipping
— no questions asked, and reverse pickup is free.

— For change-of-mind returns or exchanges, return shipping is arranged by us but the cost is deducted from the store credit issued (capped at ₹150 per order).
— For damaged, defective, or wrong-item cases, return shipping is entirely free.

— All approved returns are refunded as store credit, issued to the email address on the order, regardless of the original payment method.
— Pre-dispatch cancellations (Section 2.1) are refunded to the original payment method.
— Items purchased with store credit or a gift card are refunded as store credit, not cash.

— Store credit is issued within 2–3 business days of the returned item passing quality check at our facility.
— You will receive an email confirmation the moment store credit is issued, along with a unique redemption code.

— Store credit is issued as a unique code by email and is valid for 12 months from the date of issue. — Store credit can be used across multiple orders until the balance is exhausted, and cannot be converted back to cash.
— If a purchase using store credit is less than the credit balance, the remaining balance stays available on the same code for future orders.

— Orders cancelled before dispatch are refunded in full to the original payment method within 7–10 business days.
— Orders cancelled after dispatch cannot be stopped in transit; please refuse delivery or initiate a standard return once received, which will be issued as store credit.

— Shipping/delivery charges are non-refundable, except where the return is due to a damaged, defective, or incorrect item. — Items listed under Section 2.4 (Non-Returnable Items) are not eligible for any return, exchange, or store credit.